Shipping

Shipping are made by Colissimo (french post services) or any other similar carrier, from Monday to Saturday, depending on the option chosen by the Customer when validating his/her Order.

Delivery shall mean the transfer of physical possession of the Products to the Customer (the "Delivery").

The Delivery charges applicable to the Order are those mentioned on the Site at the time of the Order in the FAQ available on the site.

When Akinom is responsible for the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of delivery.

As an exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the carrier is entrusted with the transportation by the Customer and not by Akinom.

Delivery shall be made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes.

In the event that Delivery cannot be made due to an incorrect delivery address or failure by the Customer to collect the Order from the selected collection point, no re-shipment shall be made and the Customer shall be refunded within five (5) days of receipt of the Order by Akinom.

Akinom delivers Orders within a maximum of twelve (12) working days for delivery in Metropolitan France and twenty (20) working days for international delivery, this period being counted from the first working day after the Order has been validated (note that Akinom only delivers in Metropolitan France, Germany, Austria, Belgium, Luxembourg, Netherlands, Italy, Spain, Portugal).

In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

In the event that the delivery deadline is exceeded, the Customer may request the cancellation of the sale and obtain a refund of the sums paid for the Order within a maximum of fourteen (14) days of the request. Notwithstanding the foregoing, Akinom shall not be held liable for any damages resulting from a delay in delivery, and only the refund of the Product by Akinom shall be possible to the exclusion of any other form of compensation.

Free delivery is only valid for deliveries in mainland France, in a collect point and for purchases over €60. Deliveries outside France are made by signature-only service.